The key to a profitable business is in it's procedures. A set of well documented procedures will ensure consistency in the business, while undocumented procedures will most likely result in failure - leading to disappointed customers, disgruntled employees and a higher cost of doing business. We all want lower costs, so we'll go over the steps needed to produce procedures in your own online business.

The initial thing is to know the procedure that you want duplicated. Know it inside out or find someone who knows it inside out to give you a hand in the following steps. Whoever is documenting the procedure, they need to know it well enough to explain it to someone else.

Second, write down the steps to the procedure. Only use command words: must, shall, is required to, will and should. Do not use words that give options: can, may, or optionally as these words will lead to confusion and ambiguity. It is imperative that you use a numbered list and keep the steps in their correct logical order.

Now add pictures. If the procedure doesn't take place on a computer add pictures or illustrations. If it does take place on a computer record yourself performing the procedure with CamStudio or Camtasia Studio or add screen shots. Cover everything that was written down in your recording.

The last step is to continuously improve the documentation and the procedure itself. Make sure you are getting feedback from those who are actually using the procedure in their day to day work. Once you have that feedback, incorporate those ideas into your system. The more times the documentation and procedure go through a review process the better they will be.